RTIP • Frequently Asked Questions

Where can I get information to help me complete an RTIP claim?

Review Quick Tips or the Contact Information pages.

Can I pre-override a DUR alert?

Yes, you can pre-override Drug-Age, Drug-Allergy, Drug-Pregnancy, Incorrect Duration and Late Refill alerts. Same Pharmacy providers can pre-override Early Refill, Ingredient Duplication and Therapeutic Duplication alerts.

For DUR information, review the Drug Use Review (DUR) Program section of the provider manual.